Terms and Conditions

Welcome to Lurovate. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our decorative items and artworks. By accessing this website and placing an order, you agree to comply with these terms in full. If you do not agree with any part of these terms, please refrain from using our services.

Our operations are governed by the laws of England and Wales, specifically the Consumer Rights Act 2015 and the Electronic Commerce (EC Directive) Regulations 2002.

Territorial Limitation

We operate exclusively within the United Kingdom. Our services, marketing, and deliveries are restricted to customers located in the UK. By placing an order with Lurovate, you confirm that you are a resident of the UK and that the delivery address provided is within the national borders of the United Kingdom.

We do not provide international shipping or services outside of this region.

Ordering and Dispatch

When you place an order for a piece of art or a decorative item, we begin the fulfilment process immediately. We require 24 hours for order packaging and shipping preparation. Once this internal process is complete, the items are handed over to our logistics partners.

Delivery Timelines

We aim to ensure that your items arrive in a timely manner. Our standard delivery timeline is 2-3 business days from the moment the order is placed. This timeline accounts for both our internal preparation and the transit time handled by our logistics partners.

While we strive to meet these estimates, external factors may occasionally cause minor delays.

Payment Method and Costs

To ensure transparency and trust, Lurovate operates on a Cash on Delivery (COD) basis only. We collect the full payment at your doorstep upon the arrival of your order.

• There are no hidden charges.
• There are no shipping costs.
• The price you see on the website is the total amount you will pay. Since we do not process payments online, we do not store or have access to your credit card or bank details during the initial purchase phase.

Order Cancellation

You have the right to cancel your order as long as the product remains in our possession. Once the item has been dispatched and is with our logistics team, the delivery process must be completed.

If you wish to cancel, please notify us immediately at support@lurovate.com before the dispatch notification is sent.

Returns and Replacements

We provide a 30-day return policy, which begins from the day your item is delivered. This policy specifically applies to items that arrive damaged or are incorrect.

• Process: If you receive a damaged or incorrect product, email us at support@lurovate.com.
• Pickup: We will arrange a pickup from your location at no cost to you.
• Inspection: Once the item returns to our facility, we take 24 hours to inspect its condition.
• Resolution: Following inspection, we will arrange a replacement. If a replacement is unavailable or the damage is beyond repair, we will offer a full refund.

Refund Procedure

Because we operate via COD, we do not have your banking information. If a refund is required, we will contact you via email to request your bank details for a manual transfer.

• Initiation: We initiate the refund through a bank transfer once your details are provided.
• Processing Time: It typically takes 5 to 6 business days for the funds to reflect in your account, depending on your banking provider.
• Restocking Fees: We do not charge any fees for restocking returned items.

Change of Mind Policy

We encourage all customers to be certain of their selection before finalising an order. Lurovate does not accept returns, exchanges, or refund requests based on a change of mind.

We provide detailed descriptions and images of our artworks to help you make an informed decision.

Support and Communication

Our support team is available to assist with any queries or concerns you may have regarding your order.

• Availability: Monday to Friday, 9:00 AM to 5:00 PM GMT.
• Contact: Reach us at support@lurovate.com. We aim to respond to all enquiries promptly.

Accuracy of Information

While we endeavour to ensure that all descriptions, prices, and imagery on our website are accurate, errors may occur.

If we discover an error in the price or description of an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order or cancelling it.

Limitation of Liability

Lurovate shall not be liable for any indirect or consequential loss arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.

Company Name: Lurovate

Email: support@lurovate.com

Working Hours: 9:00 AM to 5:00 PM, Monday to Friday, GMT