Terms and Conditions

Welcome to Lurovate. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our decorative items and artworks. By accessing this website and placing an order, you agree to comply with these terms in full. If you do not agree with any part of these terms, please refrain from using our services.

Our operations are governed by the laws of England and Wales, specifically the Consumer Rights Act 2015 and the Electronic Commerce (EC Directive) Regulations 2002.

Territorial Limitation

We operate exclusively within the United Kingdom. Our services, marketing, and deliveries are restricted to customers located in the UK. By placing an order with Lurovate, you confirm that you are a resident of the UK and that the delivery address provided is within the national borders of the United Kingdom.

We do not provide international shipping or services outside of this region.

Ordering and Dispatch

When you place an order for a piece of art or a decorative item, we begin the fulfilment process immediately. We require 24 hours for order packaging and shipping preparation. Once this internal process is complete, the items are handed over to our logistics partners.

Delivery Timelines

We aim to ensure that your items arrive in a timely manner. Our standard delivery timeline is 2-3 business days from the moment the order is placed. This timeline accounts for both our internal preparation and the transit time handled by our logistics partners.

While we strive to meet these estimates, external factors may occasionally cause minor delays.

Payment Method and Costs

To ensure transparency and trust, Lurovate operates on a Cash on Delivery (COD) basis only. We collect the full payment at your doorstep upon the arrival of your order.

• There are no hidden charges.
• There are no shipping costs.
• The price you see on the website is the total amount you will pay. Since we do not process payments online, we do not store or have access to your credit card or bank details during the initial purchase phase.

Order Cancellation

You have the right to cancel your order as long as the product remains in our possession. Once the item has been dispatched and is with our logistics team, the delivery process must be completed.

If you wish to cancel, please notify us immediately at support@lurovate.com before the dispatch notification is sent.

Returns and Replacements

We provide a 30-day return policy, which begins from the day your item is delivered. This policy specifically applies to items that arrive damaged or are incorrect.

• Process: If you receive a damaged or incorrect product, email us at support@lurovate.com.
• Pickup: We will arrange a pickup from your location at no cost to you.
• Inspection: Once the item returns to our facility, we take 24 hours to inspect its condition.
• Resolution: Following inspection, we will arrange a replacement. If a replacement is unavailable or the damage is beyond repair, we will offer a full refund.

Refund Procedure

Because we operate via COD, we do not have your banking information. If a refund is required, we will contact you via email to request your bank details for a manual transfer.

• Initiation: We initiate the refund through a bank transfer once your details are provided.
• Processing Time: It typically takes 5 to 6 business days for the funds to reflect in your account, depending on your banking provider.
• Restocking Fees: We do not charge any fees for restocking returned items.

Change of Mind Policy

We encourage all customers to be certain of their selection before finalising an order. Lurovate does not accept returns, exchanges, or refund requests based on a change of mind.

We provide detailed descriptions and images of our artworks to help you make an informed decision.

Support and Communication

Our support team is available to assist with any queries or concerns you may have regarding your order.

• Availability: Monday to Friday, 9:00 AM to 5:00 PM GMT.
• Contact: Reach us at support@lurovate.com. We aim to respond to all enquiries promptly.

Accuracy of Information

While we endeavour to ensure that all descriptions, prices, and imagery on our website are accurate, errors may occur.

If we discover an error in the price or description of an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order or cancelling it.

Limitation of Liability

Lurovate shall not be liable for any indirect or consequential loss arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.

Company Name: Lurovate

Email: support@lurovate.com

Working Hours: 9:00 AM to 5:00 PM, Monday to Friday, GMT

Overview

Welcome to Lurovate. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our decorative items and artworks. By accessing this website and placing an order, you agree to follow these terms in full.

If you do not agree with any part of these terms, please refrain from using our services. Our operations for the Swiss market are governed by the relevant consumer protection standards and the Swiss Federal Act on Data Protection (FADP).

Territorial Limitation

For the purposes of this page, our services, marketing, and deliveries are specifically tailored for customers located in strSwitzerland. By placing an order, you confirm that you are a resident of Switzerland and that the delivery address provided is within national borders.

Ordering and Dispatch

When you place an order for a piece of art or a decorative item, we begin the fulfilment process promptly. We require 24 hours for order packaging and shipping preparation. Once this internal process is complete, the items are handed over to our logistics partners.

Delivery Timelines

We aim to ensure that your items arrive in a timely manner. Our standard delivery timeline for Switzerland is 3-4 business days from the moment the order is placed. This timeline accounts for both our internal preparation and the transit time handled by our couriers.

Pricing and Payment

All prices listed on our website are clear and transparent. As we operate on a Cash on Delivery basis, no payment is collected at the time of checkout. You are expected to provide the exact amount to the courier upon the arrival of your decorative item.

Returns and Refunds

Our return process is designed to be fair and professional:

• Return Period: You have a 30-day window from the date of delivery to request a return.
• Damaged Items: If an item is damaged or incorrect, we will arrange a collection at no cost to you.
• Refund Method: Approved refunds are issued through a bank transfer once your details are provided.
• Processing Time: It typically takes 5 to 6 business days for the funds to reflect in your account, depending on your banking provider.
• Restocking Fees: We do not charge any fees for restocking returned items.

Change of Mind Policy

We encourage all customers to be certain of their selection before finalising an order. Lurovate allows returns for a change of mind within the 30-day window, provided the item is in its original condition.

However, in these specific instances, the customer is responsible for the return shipping costs.

Support and Communication

Our support team is available to assist with any queries or concerns you may have regarding your order.

• Availability: Monday to Friday, 9:00 AM to 5:00 PM CET.
• Contact: Reach us at info@lurovate.com. We aim to respond to all enquiries promptly.

Accuracy of Information

While we endeavour to ensure that all descriptions, prices, and imagery on our website are accurate, errors may occur.

If we discover an error in the description of an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order or cancelling it.

Privacy and Data Protection (Switzerland)

We take the security of your details seriously. All personal information collected during the ordering, shipping, or return process is handled in strict accordance with the Swiss Federal Act on Data Protection (FADP).

For more details, please refer to our dedicated Privacy Policy for Switzerland.

Limitation of Responsibility

Lurovate shall not be liable for any indirect or consequential loss arising from the use of our products or website. Our responsibility is limited to the purchase price of the item in question.

Contact Information

Company Name: Lurovate

Email: support@lurovate.com

Working Hours: 9:00 AM to 5:00 PM, Monday to Friday, CET