Shipping Policy
Thank you for choosing Lurovate for your decorative items and artworks. We are committed to providing a transparent and reliable delivery experience for our customers across the United Kingdom.
This Shipping Policy explains how we manage the movement of our products from our facility to your doorstep, ensuring full compliance with the Consumer Rights Act 2015 and the Electronic Commerce (EC Directive) Regulations 2002.
Territorial Limitation
Our operations are strictly limited to the United Kingdom. We do not offer international shipping, nor do we provide services to addresses outside of the UK mainland and Northern Ireland.
By placing an order on our website, you confirm that the delivery destination is within the UK. This focus allows us to maintain a consistent standard of service for our local audience.
Order Processing and Packaging
Every piece of art or decorative item in our collection is handled with the intention of ensuring it arrives in its intended state. We require a period of 24 hours to process your order.
This time is used for internal logistics, including secure packaging and preparation for transit. Once this phase is complete, your item is handed over to our professional logistics partners for final delivery.
Delivery Timelines
We understand that receiving your purchase in a timely manner is important. Our standard delivery window is 2-3 business days from the date the order is placed. This timeframe includes both our internal processing period and the duration of the transit.
While we aim to meet these estimates consistently, please note that these are business days (Monday to Friday, excluding UK bank holidays).
Cash on Delivery (COD) and Fees
At Lurovate, we operate exclusively on a Cash on Delivery (COD) basis. This means that the full payment for your order is collected by the courier at your doorstep upon delivery. We believe this method offers a straightforward and secure way for our customers to receive their items.
- No Hidden Charges: The price listed on our website at the time of purchase is the final amount you pay.
- Free Shipping: We do not charge any shipping costs for deliveries within the UK.
- No Restocking Fees: In the event of a return for a damaged or incorrect item, no additional fees are applied.
Order Tracking and Status
Once your order has been prepared and handed over to our logistics partners, we will notify you of the dispatch. As we do not collect payments online, your order is considered confirmed once the checkout process is complete on our website.
Cancellation Before Dispatch
You have the right to cancel your order as long as the item is still within our facility. Once the product has been handed over to our logistics partners and is in transit, order cancellations are no longer possible.
If you wish to cancel an order, please contact our support team at support@lurovate.com immediately
Delivery Issues and Damages
In accordance with the Consumer Rights Act 2015, we are responsible for the condition of the goods until they are delivered to you. If you receive an item that is damaged or does not match the description on our website, please refer to our Returns and Refunds Policy.
We will arrange a pickup at no cost to you and ensure a replacement or refund is processed following our internal inspection.
Contact Our Support Team
Our support team is available to assist with any shipping-related enquiries. We are live from 9:00 AM to 5:00 PM, Monday to Friday, GMT.
Company Name: Lurovate
Email: support@lurovate.com
Working Hours: 9:00 AM to 5:00 PM, Monday to Friday, GMT