Privacy Policy
At Lurovate, we respect your right to keep your personal details private. We handle your information with absolute integrity, ensuring that our methods align with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
This document explains how we gather, store, and use your details when you visit our website or purchase our decorative items and artworks.
What We Gather
When you browse our online shop or make a purchase, we collect specific details to complete your order. This includes your name, delivery address, and contact details. We also use digital identifiers like cookies to understand how you interact with our pages.
This helps us refine our shop and provide a smoother experience for our UK audience.
Legal Basis for Processing
We only use your information when the law allows us to. Usually, this is to perform the contract we have with you such as sending a sculpture or painting to your door. We also process data for our legitimate interests, such as improving our collection, provided these interests do not override your own rights.
Google Ads and Marketing
To reach art lovers across the UK, we use Google’s advertising tools. These services use cookies and similar technologies to show you relevant adverts based on your previous visits to our site.
- Third-party vendors: Google and other partners show our adverts on various sites across the internet.
- Cookie Usage: These vendors use cookies to serve adverts based on your history with Lurovate.
- Your Choice: You can opt out of Google’s use of cookies by visiting the Google Advertising Settings. You may also visit the Network Advertising Initiative opt-out page to manage preferences for other providers.
How We Share Information
We never sell your personal details. We only share data with trusted partners who help us run our business, such as delivery couriers and payment processors. These partners are legally bound to keep your details secure and only use them for the specific tasks we set.
Keeping Your Data Secure
We have put robust physical and electronic safeguards in place to prevent unauthorised access or disclosure of your information. We hold your details only for as long as necessary to provide our services or to meet our legal obligations under UK law.
Your Legal Rights
As a resident of the UK, you have clear rights regarding your data. You can ask to see the information we hold about you, request that we fix any mistakes, or ask us to delete your details entirely.
You also have the right to object to how we use your data for marketing. To exercise these rights, please contact us at support@lurovate.com
Cookies and Tracking
Our website uses cookies to distinguish you from other visitors. This helps us provide you with a good experience and allows us to improve our site. You can choose to block cookies through your browser settings, though this may limit some features of our shop.
Contacting Us
If you have any questions about this policy or how we handle your details, please reach out. We are happy to explain our processes further.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel we have not handled your data correctly.
Company Name: Lurovate
Email: support@lurovate.com
Working Hours: 9:00 AM to 5:00 PM, Monday to Friday, GMT